INTERNET BASED FRAMEWORK

TO MANAGE YOUR VIDEO & PHONE CALLS

SR20 SERVICE release Beta version of its multi channel management framework.

Product code is "tdb 3012" (;-).

A "WebOS" solution available with a Web Browser

Experts : interpreters, teachers, secretaries are able to manage all contacts with their customers (Video/Audio/Text) thanks to an internet based application.

YOU ARE AN EXPERT

Sign Language Interpreter, teacher, ...

Offering : Ask for a userName and password, your customers will be able to reach you in video. Start your on line activity now!!! You will be charged only few US$ per hour for video calls instead of paying for taxis, bus, subways, trains and wasted time.

YOU NEED VIDEO FOR YOUR COMMUNICATIONS

Deaf / Hard of Hearing, remote training, ...

Offering : Ask experts you are in touch with to contact us. You will be able to reach them from anywhere using video, audio and text. Using the framework is free for you, you only pay your expert as you are used to.

CONTACT MANAGEMENT

Customer management: An Agent can create its own customers standing for customers he/she is in touch with. Give the site URL in order to allow these customers to manage their resources needs : live video interpreting, on line trainings, video conferences. The framework is an innovative tool provided to experts in order to allow them to extend their activity. Any communications channels video / audio / chat are managed by the framework.

Freelance structures: If many competencies are available in an association or small business, the framework allows to share these resources offered to customers.

Booking: Customers are able to create new booking requests only seen by agents who manage their account. Customers and agents have a real time view of bookings posted or accepted.

On demand: A customer is able to post a contact request (video, audio/phone, chat) that will be delivered to any available agents (ready to process incoming calls). They can also reach the video or audio conference bridge if they are invited to do so.

Billing: Contracts and rates of services are directly discussed between customers and providers (agents), the framework is only a tool designed to facilitate contacts management. SR20 Service does not interfere in the service provided on its framework. We will just refuse service providers that do not respect our ethics.

BETA VERSION RELEASED

Beta version is relased, available on line for 2 months free of charge. During this test we have a reduced number of agents capacity, use the contact form to apply and ask for a Beta test user name, please give us some data about the service you plan to open, contact us!.